Shipping Policy
This Shipping Policy governs the shipment of products offered on the website gradedshelf.com, operated by Graded Shelf, with address at Calle La Vid, Edificio El Espinel, Bloque 2, 1L, 11130 Cádiz, Spain, and contact email contact@gradedshelf.com. By placing an order through our store, you accept the terms detailed below.
1. Order Processing
Orders are processed within 24–48 hours of purchase to prepare and hand off the order to the carrier, excluding weekends and holidays.
Orders placed on weekends or holidays will be processed starting the next business day.
In case of stock shortages or issues during preparation, the customer will be notified at the email provided.
2. Shipping Methods, Zones, and Timeframes
We ship to the United States.
Available method:
- Standard Shipping: free, with an estimated shipping time of 5–10 business days.
The timeframes indicated are estimates and may vary due to external causes (logistics operations, customs, weather conditions, or other circumstances beyond Graded Shelf's control).
3. Shipping Costs
Standard shipping to the United States is always free — no extra shipping cost is added at checkout.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and a link to monitor your shipment.
If your order exceeds 12 business days from purchase without arriving, contact contact@gradedshelf.com.
You should also contact us if tracking has not updated for 5 consecutive business days, regardless of the total timeframe.
5. Delivery and Addresses
It is the customer's responsibility to provide a complete and correct address.
If an order is returned due to an incorrect or incomplete address, or a failed delivery attempt, reshipping will be subject to payment of the new shipping costs.
While your order is being prepared, within the 24–48 hours prior to hand-off to the carrier, you may request an address change by contacting Graded Shelf as soon as possible.
Once the order is in transit and in the carrier's hands, Graded Shelf is unable to modify the address, since the package is en route to the original address and any change would depend on the carrier.
6. International Shipments and Customs
Orders shipped outside the United States may be subject to customs duties, taxes, or import fees, as determined by the destination country's customs authority.
These charges, if applicable, are the customer's responsibility and are outside Graded Shelf's control.
Customs procedures may add time to the estimated transit period.
7. Delayed, Lost, or Damaged Shipments
If you notice an unusual delay, or tracking has not updated for 5 consecutive business days, or your order exceeds 12 business days from purchase without arriving, contact us with your order number and tracking number to request a trace with the carrier.
To report an issue with the carrier or supplier, contact contact@gradedshelf.com and provide:
- Order number.
- Tracking number.
- A brief description of the issue (delay, loss, damage, etc.).
- If the package arrives damaged: photos of the package and the product and, if possible, of the original packaging.
If loss is confirmed by the carrier, we will handle the claim with the carrier and inform you of the next steps.
8. Receiving and Inspecting Your Order
We recommend inspecting the package from the outside at the time of delivery.
If you notice visible damage to the packaging or signs of tampering, note it on the carrier's delivery receipt and document the issue with photos of the package and shipping label.
For handling damaged or defective items after delivery, please refer to our Return Policy, available at https://gradedshelf.com/pages/return-policy.
9. Cancellation Before Shipment
You may request cancellation of your order while it is still being prepared, within the 24–48 hours prior to hand-off to the carrier, by contacting us as soon as possible by email with your order number.
Once the order has been handed off to the carrier, it can no longer be cancelled. In that case, you'll need to wait to receive it and follow the procedure outlined in our Return Policy, available at https://gradedshelf.com/pages/return-policy, which allows for returns within 30 days.
10. Changes to This Policy
Graded Shelf may modify this Shipping Policy at any time. Updates take effect as soon as they are published on gradedshelf.com.
11. Contact
For any shipping-related inquiries: contact@gradedshelf.com
Effective date: September 24, 2026